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Quality and Outcomes at Spaulding Cape Cod

Patient Experience:  Satisfaction with your Spaulding experience is a priority for us. The overall satisfaction of our patients and their willingness to recommend Spaulding to friends or relatives are important measures of the quality of our programs and services.

Each Spaulding facility and outpatient site seeks patient feedback, to continually improve our service to you.

At Spaulding Rehabilitation Hospital Cape Cod, we are proud to have Patient Experience scores that are ranked in the top quartile nationally.  Our patients rate us with excellent scores for both overall satisfaction and likelihood to recommend Spaulding to family and friends.

Spaulding Cape Cod Patient Information

SCC Patients by Diagnostic Category  SCC Patients by Age  SCC Patients by Gender  Source:  UDS, 2018 (Jan.1 – Dec. 31)

Spaulding Cape Cod Overall Patient Satisfaction

96.9 mean score for overall patient satisfaction

Spaulding Rehabilitation Hospital Likelihood to Recommend the Facility

95.9 mean score for likelihood to recommend the facilityAt Spaulding Rehabilitation Hospital Cape Cod, more of our patients are able to stay out of the hospital after discharge from our facility, and are living in the community.  Our patients also say we do a good job preparing them for going home and that we improved their quality of life.

Post-Discharge Living Setting: Living in the Community

Benchmark - 94.3%
SCC - 96.2%

Post-discharge setting: Community at 96.2%, Long term care at 3.2%, acute care at 0.6%

"The rehabilitation program improved my quality of life"

Benchmark Average - 3.49
SCC Average - 3.66

Improved quality of life: Strongly agree at 70.1%, some agree at 25.9%, some disagree at 3.6%, strongly diagree at 0.4%

"The rehabilitation program prepared me for going home"

Benchmark Average - 3.54
SCC Average - 3.73

Rehabilitation program prepared patient to go home: strongly agree at 74.4%, some agree at 24.5%, some disagree at 0.8%, strongly disagree at 0.3%

Helping you to stay at Home

Another indicator of quality care is whether patients require readmission to an acute care hospital within 30 days of discharge from Spaulding Rehabilitation Hospital Cape Cod(SCC). The most recent data available from the Centers for Medicare and Medicaid Services (CMS) for 2014-2015 shows that SCC is doing better than the national average with readmissions. The U.S. National rate was 13.39% compared to SCC at 12.46%.

Hospital readmission rate: SCC at 12.46%, average U.S. rate at 13.39%, data as of June 2018,CMS data release

Submitting a Concern
If you have questions or concerns that have not been addressed by your physician, nurse or rehabilitation team, please let us know so that we can review the issue and remedy the situation. Investigating and resolving complaints is an important part of our commitment to quality improvement and focus on putting patients’ needs first. Please contact us by phone, email or letter.

Diane Galazzo, Director of Quality and Compliance
311 Service Rd., E. Sandwich, MA 02537
508.833.4003 or dgalazzo@partners.org