Comstar Ambulance Vendor Breach
Comstar is a previous ambulance billing vendor used by Spaulding Rehabilitation Hospital d/b/a Spaulding Ambulance. Spaulding Ambulance has not used Comstar for any services since 2016. Spaulding Ambulance recently learned that suspicious activity was identified in Comstar’s environment. Spaulding Ambulance received information from Comstar that individuals served by Spaulding Ambulance were involved in Comstar’s incident on July 12, 2022. This incident occurred solely at Comstar and did not involve systems from either Spaulding Rehabilitation Hospital or Spaulding Ambulance.
Because Comstar is unable to confirm what specific information on its systems was accessed, Comstar is sending letters to all individuals in connection with Spaulding Ambulance during a specific time period. If you have received a notice from Comstar Ambulance Billing Service, please do not ignore it. Comstar’s notice is legitimate and is intended to provide individuals with advice on the steps to take to assist in protecting their personal information. Comstar has established a toll-free call center to address questions from individuals. Since only Comstar has the specific details on the information that may have been compromised, only Comstar will be able to answer such questions. Please click Notice on Comstar Website to learn more information from Comstar about the incident, including their toll-free number and the complimentary credit monitoring being offered by Comstar. Spaulding Ambulance has several safeguards in place to protect patients’ information, now uses a different billing vendor for its ambulance services, and has not received services from Comstar since 2016. Spaulding Ambulance will be following up further with Comstar regarding this incident.
Individuals who have questions about this incident or believe they may be impacted by this incident, can contact the dedicated call center at 877-587-4280, Monday through Friday, except holidays.