Patient Services & Care Guides
Advance Directive/MA HealthCare Proxy Documents: If you have designated someone to make health care decisions for you in the event you become incapable of making or communicating these decisions, please provide us with a copy of your Advance Directive or Massachusetts Health Care Proxy. Further information is available through the Massachusetts Medical Society at www.massmed.org or you can request a copy from the Front Desk Staff.
We support the law known as the Massachusetts Patient’s Bill of Rights. A copy is posted in our center and you may also request a copy.
We participate in outcomes tracking and will be asking you to complete a survey at the beginning and completion of your program. This will help us better understand how your injury/impairment/pain affects your present quality of life and functional issues.
Your satisfaction is our primary goal.
If you have questions or concerns, please share these and we will work to resolve any issues. If our patient service representative or therapists cannot help you, please contact us as follows:
- Laurie Crocker, PT Supervisor or firstname.lastname@example.org
- Katharine Haynes, OT and Audiology Supervisor or email@example.com
As a patient, you are a valued member of the treatment team. Please share your goals and expectations with your clinicians. You may receive a satisfaction questionnaire from us. Please complete it and return it to the front desk or mail it back at your convenience.
If you prefer communicating by email, please share your email address with us. Please be aware that for your privacy, all email correspondence must be sent through a secure email service. You will have to complete a one-time activation and registration process to open a secured message. For more information, please visit this website: http://healthcare.partners.org/sendsecure