Whether in-person or virtual, the Spaulding Rehabilitation Network wants to ensure that every type of appointment is a success. Please complete the steps below before your Virtual Visit appointment with your provider. If you do not have an appointment scheduled at this time, you may request a Virtual Visit by contacting your provider’s office. Click here to view our Patient Gateway virtual visit guide.
Please contact Mass General Brigham’s Patient Gateway Hotline at 1-800-745-9683 if you have any questions or need technical assistance.
If you have technical difficulties at the time of your visit, please call the Center you are scheduled at and let them know you have an appt with a therapist and cannot get on the appointment.
We are using a version of Zoom designed for healthcare that has been built with privacy and security in mind. Each appointment uses a new meeting link available only to the provider and patient. There is a waiting room function which providers use to admit people into the visit so that no uninvited guests may join. All visits are encrypted, video and chat cannot be recorded and personal health information is not saved by the video system. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure.