Preparing Your Computer/Device
- You can use almost any PC, Mac or mobile device as long as it has:
- A high-quality camera
- A high-quality microphone
- High-quality speakers
- A strong internet connection
- It’s best to restart your computer every day (or at least every few days) for it to run as efficiently as possible.
- Close any unnecessary programs and applications. These take away from resources needed for your computer to run efficiently.
- Install recommended updates from sources you trust, such as Microsoft and Apple. Keeping software up to date will help ensure the performance and compatibility of your device.
- Locate the volume control on your device. You may need to adjust the volume or mute/unmute your speakers.
- If possible, use a wired network connection instead of Wi-Fi to ensure the best connection possible.
Preparing Your Environment
- Sit a comfortable distance from the camera so your doctor can see and hear your clearly.
- Sit in a location without windows or bright lights behind you.
- Place your device on a table or desk facing you to stabilize the camera and to prevent the speakers/microphone from being blocked. We do not recommend holding your device during your visit.
- To keep background noise to a minimum, close any doors and shut any windows.
Click here to view more details on how to prepare your environment.