Preparing for Your Virtual Visit

Preparing Your Computer/Device

1. You can use almost any PC, Mac or mobile device as long as it has:
   1. A high-quality camera
   2. A high-quality microphone
   3. High-quality speakers
   4. A strong internet connection
2. It’s best to restart your computer every day (or at least every few days) for it to run as efficiently as possible.
3. Close any unnecessary programs and applications. These take away from resources needed for your computer to run efficiently.
4. Install recommended updates from sources you trust, such as Microsoft and Apple. Keeping software up to date will help ensure the performance and compatibility of your device.
5. Locate the volume control on your device. You may need to adjust the volume or mute/unmute your speakers.
6. If possible, use a wired network connection instead of Wi-Fi to ensure the best connection possible.

Preparing Your Environment

1. Sit a comfortable distance from the camera so your doctor can see and hear your clearly.
2. Sit in a location without windows or bright lights behind you.
3. Place your device on a table or desk facing you to stabilize the camera and to prevent the speakers/microphone from being blocked. We do not recommend holding your device during your visit.
4. To keep background noise to a minimum, close any doors and shut any windows.

Click here to view more details on how to prepare your environment.