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Patient and Family Advisory Council

At each Spaulding hospital is a Patient & Family Advisory Council (PFAC). The PFAC is a committee that was developed to encourage increased collaboration between hospital leadership, clinical staff, and patients/families, including increased identification of the needs and priorities of patients and their families.

The Council is devoted to providing input on how to improve the patient and family healthcare experience. Our aim is to consider the unique perspective patients and family members have to offer as Spaulding continues to fulfill its commitment to improving the care of both our inpatients and outpatients.

PFAC's Mission:

  • Ensure the needs and priorities of our patients and their families are recognized in all aspects of patient care.
  • Give a voice to our patients and family members so their input can be heard on all issues that impact their healthcare journey. 
  • Strengthen the communication between patients, family members, and SRH leadership when planning and evaluating services, programs, and policies.

Contact Us

  • Spaulding Rehabilitation Hospital

    Sharon McLean, Quality and Compliance Manager
    300 First Avenue
    Charlestown, MA 02129
    smclean2@partners.org
    617-952-5312



  • Spaulding Hospital for Continuing Medical Care Cambridge

    Nancy Stiles
    1575 Cambridge St.
    Cambridge, MA 02138
    nstiles@partners.org
    617-876-4344, Ext. 3548

  • Spaulding Rehabilitation Hospital Cape Cod

    Diane Galazzo, Director of Quality and Compliance 
    311 Service Road
    East Sandwich, MA  02537
    dgalazzo@partners.org
    508.833.4003

PFAC Annual Reports

  • Spaulding Rehabilitation Hospital Boston

  • Spaulding Hospital for Continuing Medical Care Cambridge

  • Spaulding Rehabilitation Hospital Cape Cod