When it comes to your rehabilitation, you deserve every option and advancement available. You deserve a seamless path to wellness. That’s why our patient support services focus on your needs, remove obstacles to care and enable you to focus on what’s most important – you.
Levels of Care
We are with you every step of the way throughout the Spaulding Network – from acute care following a traumatic injury to long-term, ongoing care for a chronic condition to recovery after surgery. No matter your rehabilitation need, we have clinicians, therapists and rehabilitation specialists offering the best care available, when and where you need it across greater New England.
Managing Your Care
We make every effort to streamline the process and give you easy access to the care you need, when you need it. We have a team of admission specialists who work to help you find the most appropriate level of care in the right facility for you.
Our Case Management Department and Clinical Social Work services are here to give you and your family the best experience possible. We focus on coordinating your care so you can focus on your recovery.
Insurance and Billing Assistance
We work with you and your family, referrers, insurance companies and employers to make sure you have full access to all the healthcare and rehabilitation services available to make you well.
Patient Bill of Rights
We emphasize the importance of respecting patient rights, view the list of your rights as a patient here.
Access Medical Records
We make sure you and your family are always kept informed by ensuring you have access to your medical information. All patients in the Spaulding Network have digital access to important personal medical records.
Code of Conduct
Everyone should expect a safe, caring, and inclusive environment in all our spaces. Our Patient Code of Conduct helps us to meet this goal. Words or actions that are disrespectful, racist, discriminatory, hostile, or harassing are not welcome.
Patient Experience Survey
After your visit to the clinic or discharge from the hospital, you will receive a call, email or text asking about your experience.
Hospital Rehab Support Services
As an inpatient undergoing rehabilitation care, you will have access to diet and nutrition experts, respiratory therapists, speech-language pathologists, pastoral guidance and more to help you on your journey to wellness.
At Spaulding, you’ll never have to find your strength alone. We offer a wide range of support groups for a variety of wellness needs. Call the Family Resource Center at (617) 952-5159 for information on Spaulding support groups.