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Virtual Visit Setup

Whether in-person or virtual, Spaulding Rehabilitation wants to ensure that every type of appointment is a success. Please complete the steps below before your Virtual Visit appointment with your provider. If you do not have an appointment scheduled at this time, you may request a Virtual Visit by contacting your provider’s office. Click here to view our Patient Gateway virtual visit guide.

Before Your Telehealth Visit

  1. Enroll in Mass General Brigham Patient Gateway
  2. Download and install the 'Zoom Meeting' video application. You do not need to create a Zoom account.
  3. Disable popup blockers. View this popup blocker guide for instructions.
  4. Visit the Zoom test website to make sure audio and video work well on your device.

Please contact Mass General Brigham’s Patient Gateway Hotline at 1-800-745-9683 if you have any questions or need technical assistance. 

On the Day of Your Telehealth Visit

  1. Log into Patient Gateway. 
    1. If you plan to use a mobile device or tablet for your Virtual Visit, download the Mass General Brigham Patient Gateway app and log in.
    2. If you plan to use a Windows or Mac computer, please visit the Mass General Brigham Patient Gateway website and login.
  2. Access your Virtual Visit appointment on Patient Gateway.

If you have technical difficulties at the time of your visit, please call the Center you are scheduled at and let them know you have an appt with a therapist and cannot get on the appointment.

Zoom Privacy Notice

We are using a version of Zoom designed for healthcare that has been built with privacy and security in mind. Each appointment uses a new meeting link available only to the provider and patient. There is a waiting room function which providers use to admit people into the visit so that no uninvited guests may join. All visits are encrypted, video and chat cannot be recorded and personal health information is not saved by the video system. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure.