How do I enroll?
Talk to your patient service coordinator or clinic staff and they will assist with your enrollment. To learn more, visit MGH Tele-health's website.
Am I eligible for Virtual Visits?
Virtual Visits are not appropriate for every clinical encounter so we recommend that you ask your provider about this program. You and your doctors will decide if Virtual Visits are appropriate.
Is there a cost for Virtual Visits?
Similar to your copay for your in-person office visits, you will be charged a fee for your Virtual Visits. You may be responsible for this payment as most insurance plans do not currently pay for Virtual Visits in Massachusetts.
Are Virtual Visits safe, secure and private?
Spaulding wants to ensure you receive the highest quality of health care and to have a relationship with you built on trust. This trust includes our commitment to respect the privacy and confidentiality of your health information:
- Just like a regular doctor’s appointment, your Virtual Visit needs to be kept private and confidential. It is important that you select a private and secure place for your Virtual Visit so that others cannot see or hear your protected health information
- We use the most advanced and secure videoconferencing software so that your appointment cannot be hacked or intercepted
- Your personal health information will be safely recorded and placed in your medical record
- Please see the “Partners Notice for Use and Sharing of Protected Health In-formation” for more details on how we maintain and protect your health in-formation
Spaulding has taken every step possible to ensure that your Virtual Visit will be private and secure. However, as with any electronic transmission, the privacy and security of your personal health information cannot be absolutely guaranteed.