Patient Focus —  We are committed to providing patients with care that meets or exceeds their expectations. The needs of patients are our highest priority. Patients, their families and visitors are treated with courtesy, dignity, professionalism, compassion and respect. Requests for assistance are responded to as quickly and as completely as possible.

Excellence —  We are dedicated to the provision of services of the highest quality. We continually seek new ways to improve quality and outcomes. We demonstrate the value of our services by quantifying outcomes, effectiveness, efficiency and satisfaction.

Teamwork —  We believe in the benefits of teamwork to achieve the best possible clinical and administrative outcomes. We recognize and value the special expertise and knowledge of each member of the clinical team, including the patient and family, and the many support services that are coordinated and delivered as a part of the team approach. Our commitment to teamwork and collaboration extends beyond the Spaulding Network to the Partners system, referral sources, primary caregivers and community agencies.

Leadership —  We are committed to serving as regional, national and international leaders in the field of rehabilitation and post-acute care and to sharing our knowledge and experience with others.

Ethics —  We are committed to providing care and conducting business in an ethical and legal manner.

Innovation —  We pursue innovation and excellence, through research, academic training programs and specialty program offerings.

Communication —  We encourage communication to promote understanding and optimal care delivery.

Diversity and Cultural Sensitivity —  We are committed to create and maintain an environment that is respectful and supportive of all individuals.

Advocacy —  We seek to insure the opportunity for the patients and families we serve to achieve all that is within their capabilities.

Confidentiality —  We respect the confidential nature of a person's health condition, personal circumstances and right to privacy.

Critical Thinking —  We encourage employees to take initiative for problem solving and to exercise timely decision-making.

Responsibility —  We believe that each employee is responsible for embracing and supporting these core values.